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Complaints

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We value your complaint
Thank you for taking the time to make your complaint. The Northern Territory Legal Aid Commission recognises the importance of our clients having access to high-quality services. The Commission also recognises that complaints help drive improvement in what we do by identifying where we can do better.

You can complain in person, by email, by letter or by using the form on this page.

What will happen to my complaint? 
We will gather the information we need to investigate your complaint. We will consider this information and respond to your concerns accordingly. If we are unable to respond to you within 30 days of receiving your complaint, we will get in contact and relay this information to you.

For more information, you can read our Complaints Handling Policy and Procedure.

How will we protect your privacy?
Your privacy is of the utmost importance to us. Any information you provide us will be kept private unless you give us permission to do so or for example, if it raises serious issues, the law says we must or it would be reasonably expected in the circumstances. We deal with your personal information in accordance with the NT privacy legislation and the Legal Aid Act NT.

What happens if I am not satisfied with the response?
If your complaint is about a lawyer, you can complain to:

Law Society NT

Office location: 3/6 Lindsay Street, Darwin, Northern Territory 0800
Postal address: GPO Box 2388, Darwin, Northern Territory 0801
Telephone: (08) 8981 5104
Email: lawsoc@lawsocietynt.asn.au

  • Please give us a brief summary of your concerns. Tell us what happened, who was involved, what office they work in (if known) and any relevant dates.
  • What do you want to happen to resolve your complaint?

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